This Privacy Policy explains how PAINT ETC (PTY) LTD (registration number 2021/629468/07), trading as PAINT etc. ("we", "us", "our") collects, uses and protects your personal information when you use paintetc.co.za or interact with us. We are committed to protecting your privacy in line with the Protection of Personal Information Act, 2013 (POPIA).
Who we are
PAINT etc. operates specialist paint and hardware stores in Mbombela and White River, Mpumalanga. For any privacy question, or to exercise your rights, contact us at info@paintetc.co.za or media@paintetc.co.za.
Information we collect
We collect information you give us directly, and some information automatically when you use the site.
- Enquiries: when you use our contact form we collect your name, email address, phone number and message.
- Workshop bookings: your name, email address, phone number and the seats you reserve.
- Online orders (once the shop launches): the details needed to process and fulfil your order, such as your name, contact details and collection preference.
- Automatically: usage data through Google Analytics and Google Tag Manager — pages visited, device and browser type, and approximate location — collected via cookies.
Why we use your information
- To respond to your enquiries and provide advice, quotes and support.
- To manage workshop bookings and, in future, process and fulfil orders.
- To understand how the site is used and improve it.
- To meet our legal and record-keeping obligations.
Who we share it with
We do not sell your personal information. We share it only with the service providers that help us run the business, and only as far as needed:
- Email delivery, to send confirmations and notify our team — currently Brevo.
- Website hosting and database — currently Vercel and Neon.
- Website analytics — Google Analytics and Tag Manager.
- Any party we are required to share with by law.
Cookies
Our site uses cookies, mainly for Google Analytics, to understand how visitors use the site. You can block or delete cookies in your browser settings, though some parts of the site may work less smoothly if you do.
Your rights under POPIA
You have the right to ask us to access, correct or delete your personal information, to object to certain processing, and to lodge a complaint. To exercise any of these, email info@paintetc.co.za. You may also complain to the Information Regulator (South Africa) at inforegulator.org.za.
How long we keep it
We keep your personal information only for as long as we need it for the purposes above, or as required by law, after which it is deleted or anonymised.
Security
We take reasonable technical and organisational steps to protect your personal information against loss, misuse and unauthorised access. No system is completely secure, but we work to keep your data safe.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the effective date shown above.